Thanks for shopping at www.theradome.in
We hope you will be pleased with your purchase.
Cancellation & Refund Policy
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products. The Customer Service Team after looking into your complaint and will take an appropriate decision.
- In case of any Refunds approved by the Customer Service Team, it’ll take 6-8 days for the refund to be processed to the end customer.
- All Theradome PRO LH80 and Theradome EVO LH40 laser hair therapy helmets purchased through our website and authorized resellers come with a 1-year limited warranty. The warranty will be declared null and void for all laser helmets purchased from non-authorized resellers (for example, eBay, unauthorised website). We warrant our laser helmets against defects in materials and workmanship, battery or charger failure for a period of one year from the original retail purchase date. The warranty does not cover accidental damage or misuse.
Non-returnable Device
- We are unable to return or refund the Theradome Laser Hair Growth System unless they are faulty.
- To be eligible for a return, Your item must be in the original packaging.
- Your item needs to have a receipt or proof of purchase.
Refunds or Exchange
- We only refund or exchange if the wrong product was delivered.
- Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item. - If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within 6-8 business days.
Contact Us
If you have any questions on how to return your item to us, contact us.
Email : info@theradome.in
Phone: 8800712312, 011-40109681
Postal Address: Theradome India,
Nuage Health Devices Pvt. Ltd.
162 Ansal Chambers 2, Bhikaji Cama Place, New Delhi – 110066